MGT-613 – Production and Operations Management

Production and Operations Management (MGT-613)The goal of Total Quality Management is:Customer satisfactionProduct differentiationBrand equityActing globallyThe most common form of quality control includes:PlanningOrganizingInspectionDirectingProcess selection is primarily considered during:PlanningOrganizingLeadingControllingThe type of operation being carried out by an organization depends upon:Degree of standardizationVolume of outputDemandBoth (a) and (b)Repetitive processing results in output that is:Highly standardizedHighly customizedPartially customizedNone of the given options6. Job shop and batch processing are differentiated on the basis of:Job requirementsDegree of standardizationVolume of outputBoth (b) and (c)7. Automation is preferred because it:Offers lesser dependence on workersResults in reduction in variable costOffers easy handling of repetitive workAll of the given options8. Product layout is preferably used for:Repetitive processingIntermittent processingBoth (a) and (b)Neither (a) nor (b)9. Process layout is used for:Repetitive processingIntermittent processingBoth (a) and (b)Neither (a) nor (b)10. The most significant advantage of U-shaped layout is:Cost minimizationEasy handling of processIncreased flexibility in workAll of the given options11. The goal of motion study is to achieve:Cost minimizationMaximum efficiencyProfitabilityAll of the given options12. Location decisions are viewed primarily as part of:Marketing strategyGrowth factorsFinancial aspectBoth (a) and (b)13. Regional factors for location planning include all of the following except:Raw materialsMarketsLabor considerationsAttitudes14. Transportation method is a __________ approach.QuantitativeQualitativeScientificAll of the given options15. Fredrick Taylor’s concern for quality includes:Product inspectionGauging systemStatistical control chartBoth (a) and (b)16. Kaoru Ishikawa is famous for:Statistical quality controlFish bone diagramLoss function conceptAll of the given options17. Poor quality adversely affects:CostsProductivityProfitabilityAll of the given options18._________ is intended to assess a company’s performance In terms of environmental performance:ISO 14000ISO 9000Six sigmaAll of the given options19. The purpose of ISO 9000 is to:Promote quality standards to improve efficiency and productivityEarn high profitAvoid unfavorable outcomesGain high market share20. A product performing consistently refers to which of the following dimensions of quality:SafetyConformanceDurabilityReliability