Module 4 – Case Controlling and slp both

Module 4 – Case

Controlling

Case Assignment
Before starting on this assignment, carefully go through all of the required
background readings, including the Pearson tutorial and the textbook chapters.
Focus on the four main steps involved in the control process: setting goals and
standards, measuring performance, comparing actual performance to performance goals,
and taking corrective actions. Also, pay close attention to the different methods
of control outlined in the background materials.For this assignment you will be
reviewing four hypothetical scenarios. Go through each scenario, and think about
what went wrong regarding the control process. For each scenario, consider the
following two issues:
– What do you think went wrong in terms of the four main steps in the control
process? Refer to the four steps in the control process discussed on pages
237-238 in Bhattacharyya (2009) or pages 234-236 of Jeyarathmm (2008).
– What control system do you think should be implemented to correct this problem
in the control process? Refer to the control systems discussed on pages 237-245
of Jeyarathmm (2008).
Your paper should be three to five pages in length, with roughly equal space in your
paper devoted to two of the four scenarios below (you can pick which two scenarios
you would like to address):
– Suppose as part of a company’s standards they require their salesforce team to
make 12 phone calls per hour with no more than five minutes of phone time per
customer. The company fails to meet their profit targets, and a review of
salesforce records reveals that they were only making an average of 10 phone
calls per hour. Corrective actions are taken, and the salesforce starts making
12 phone calls per hour. But profits still don’t improve and fail to meet
targets. Discuss both questions A and B above regarding this scenario. Your
answer should be one to one and a half pages in length.
– Now suppose an airline sets strategic goals of both reducing flight delays and
improving safety requirements. At the end of the year, a comprehensive review is
done that shows that the company met its standards both in terms of reduced
flight delays and improvements in safety standards. However, shortly after the
review the airline company receives several fines from the Federal Aviation
Administration for safety violations. Discuss both questions A and B above
regarding this scenario. Your answer should be one to one and a half pages in
length.
– An automobile manufacturer decides on a goal of reducing production defects
from 10% to 5%. Defects are monitored closely, careful records are kept, and
production line is often videotaped. At the end of year production defects are
still around 10%. Management decides that even more monitoring is necessary and
decides that all production processes be videotaped. But after another year
production defects are still around 10%. Discuss both questions A and B above
regarding this scenario. Your answer should be one to one and a half pages in
length.
– A video game company decides to boost profits by creating five new games over
the coming year. Careful monitoring is done over the new game development process
and all five new games are created as scheduled with high-quality standards.
However, only one of the five games ends up selling and the other four end up
losing money. So overall profits have not been boosted and have actually
declined. Discuss both questions A and B above regarding this scenario. Your
answer should be one to one and a half pages in length.

Assignment Expectations

– Answer the assignment questions directly.
– Stay focused on the precise assignment questions; don’t go off on tangents or
devote a lot of space to summarizing general background materials.
– Make sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are preferred.
If you find articles on the Internet, make sure they are from a credible source.
– Reference your sources of information with both a bibliography and in-text
citations. See the Student Guide to Writing a High-Quality Academic Paper,
including pages 13 and 14 on in-text citations. Another resource is the “Writing
Style Guide,” which is found under “My Resources” in the TLC Portal.

Module 4 – SLP

Controlling
For this final SLP you will be synthesizing the four functions of management. You
will create a PowerPoint presentation with 15 – 30 slides where you (the CEO)
explain the importance of the four functions of management (i.e., planning,
organizing, leading, and controlling) to the middle managers of your organization.
In essence, you will create a training for your middle managers so they understand
the four functions of management. Your presentation should be thorough, full of
practical examples, and interesting.
SLP Assignment Expectations

– Answer the assignment questions directly.
– Stay focused on the precise assignment questions; don’t go off on tangents or
devote a lot of space to summarizing general background materials.
– Make sure to use reliable and credible sources as your references. Articles
published in established newspapers or business journals/magazines are preferred.
If you find articles on the Internet, make sure they are from a credible source.
– Reference your sources of information with both a bibliography and in-text
citations. See the Student Guide to Writing a High-Quality Academic Paper,
including pages 13 and 14 on in-text citations. Another resource is the “Writing
Style Guide,” which is found under “My Resources” in the TLC Portal.