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If you are a project manager of a new video game, what kind of stakeholders are you planning to communicate with, for deciding the scope of the project? With what communication methods and why?

Opening Case: Microsoft Broadcasts Channel 9 to
Enhance Developer

Communication

C H A P T E R 4

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Managing Project Stakeholders
and Communication

Figure 4.1

Based on:

Introduction

Figure 4.2

Project Stakeholder Management

Identify Stakeholders

Figure 4.3

Figure 4.4

Plan Stakeholder Engagement

Manage Stakeholder Engagement

Figure 4.5

Figure 4.6.

Monitor Stakeholder Engagement

Project Communications Management

Figure 4.7

Communication

Feedback

Noise

Interactive
communication

Push communication

Pull communication

Tips from the Pros: Defining a Secure Communications Policy

or privileged communication.

regulations.

Implement tools to enforce polices.

Protect sensitive business data from the

Establish a secure public network.

Based on:

Plan Communications Management

Manage Communications

Plan Communications
Management

Communications
management plan

Manage
Communications

Common Problems: Communication in a Crisis



Based on:

Performance Reporting

Performance reporting

Informal versus Formal Communication

Status reports

Progress reports

Forecasting reports

Written

communication

Nonverbal
communication

Informal
communication

Table 4.1

Communication Method (Level of Effectiveness)
Purpose of Communication Written

Formal
communication

Vertical
communication

communication

Figure 4.8

Internal versus External Communication

Monitor Communications

Figure 4.9

Enhancing Project Communication

Running Effective Project Meetings

Making Effective Presentations

F
ig

ur
e

4.
10

Figure 4.11

Being a Better Listener

Listening

Table 4.2 Guidelines for Making an Effective Presentation

Presentation Planning

Presentation Design

Presentation Delivery

Using Communication Templates and Glossaries

Table 4.3

Communication
templates

Making a Walk-Through Presentation

Figure 4.1

2

Walk-through

Using Collaboration Technologies to Enhance Project Communication

Ethical Dilemma: Is Big Brother Watching You?

Figure 4.13

Figure 4.14








Discussion Questions

Based on:

How Communication Methods Differ

Table 4.4
Strengths and Weakness for Different Types of Information

Communication
Method Structure Interaction Richness Number of People

Synchronous
communication

Asynchronous
communication

Information richness

Collaboration Technologies

Figure 4.15

Figure 4.16

Videoconferencing

Global Implications: Managing Effective Global Development Teams

Figure 4.17

Videoconferencing





Based on:

Figure 4.18

Figure 4.19

Groupware

Asynchronous Groupware

Groupware

Figure 4.20

Synchronous Groupware

Table 4.5

Examples

Electronic meeting
system

Enterprise Social Networks

Figure 4.21

Figure 4.23

Figure 4.22

Enterprise Project Management Environments

Managing Project Stakeholders and Communication and the PMBOK

Figure 4.24

Key: where the material is covered in the textbook; current chapter coverage

Textbook Chapters ————–>
1 2 3 4 5 6 7 8 9 10 11 12

PMBOK Knowledge Area

1 Introduction

2

3 The Role of the Project Manager

4 Project Integration Management

5 Project Scope Management

6 Project Schedule Management

7 Project Cost Management

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