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NO. I differ with him since one should not assume a problem while hoping that solutions will be found after sometime. The partnership had grown from having 2 to 27 people in one town and has spread into three separate towns. The partnership being a law firm has increased the number of attorneys to 18 resulting into increased number of cases being handled by the firm, increased number of employees and increased number of clients. Hiring a General Manager-operations (G.M) was intended to assist in promotion of production in the company. Instead he was sending away clients without accepting the liabilities. Further efforts showed be put into place into retain them as well as bring back those who had already left.
These clients have been with the company for a long time and the firm could not afford loose because of a mistake of one individual. This is because the firm was likely to face problems key among them being, loss of jobs for its employees as a result of reduced number of clients. Additionally, the company will not be able to run its day to day business since there will be reduced income. The partners should insist on meeting the clients and ask them to return to their firm since they knew their services. The partners should first deliberate on the issue of retaining the general manager because he was not result oriented.
The G.M-operations overstepped is mark and instead of improving the customer relations, expanding the customer base as well as enhancing the relations with the local communities he severed both the customer and client relations. The top management team should move very fast and replace the general manager immediately so as to save the company. Power sharing is a very important aspect of leadership since, the problems facing the junior staff, decision-making and implementation is increased. De-concentration of power also promotes efficiency and effectiveness since the leaders involved will have few responsibilities to shoulder and thus they will perform their duties to the maximum for the advantage of the group.

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Leadership is not about directing and guiding people to do a particular task but is an issue where a group member influences the rest of the group to accomplish an objective. A leader should direct the organization towards greater cohesiveness and coherence (Schriesheim, Chester A. 221-228, Lewin, K, LIippit, R and White R.K. 271-301). The authority that a leader possesses should be directed to accomplishment of the groups’ goal. Good leadership should be one that makes the followers and the junior staff desire to achieve higher goals rather than to simply ride over the juniors.
The manner and approach in which an individual provides direction, implement plans and motivate people normally defines the leadership style his/her leadership style. A General Manager-operations of a fast growing firm should be one not limited to a specific leadership style. He should however be ready to employ all styles depending on the situation.  Participatory/democratic leadership style which involves one or more members of the group in making decisions has been found to be very appropriate. This style should have worked very well since the G.M-operation was new in the legal firm as he had come from insurance company where he had worked for long.
Instead of spending a lot of time of learning about the organization, its members and books of account he would have instead involved the longest serving employees in decision making. This style would allow members to own the decisions reached upon since the were part of their generation. This leadership style is so pronounced in individuals who are cooperative, dedicated and team players as well as solely motivated to achieve tangible results not for their benefit but that of the larger firm. However, since a formal organization is prone to have employees of different skills, personalities and temperaments, a leader should be well conversant with all leadership styles which include: authoritarian/autocratic, participative/democratic and delegative/free reign and be ready to use any of them alternately depending on the surrounding circumstance
Although I have used all the leadership styles very successfully the most pronounced style that I posses is autocratic/authoritarian which I demonstrate without a lot of struggle .With this style I prefer being a leader of newly formed group member of whom giving directions and receiving advice is never a problem. I also prefer leading new team members since I derive a lot of pleasure in showing off my capacities. It also reduces deliberation time and decision making since the members are rarely consulted and decision making is top down. However, I will never prefer leading a group composed of highly skilled and knowledgeable members since they have a potential of critiquing my style. They may require participation in decision-making as well as delegation of duties. Additionally since I desire being recognized as a boss I will rather be a leader for an inexperienced group.
References
Schriesheim, Chester A. The Great High Consideration – High initiating structure
Leadership myth: Evidence on its generalizability. The journal of social
Psychology, April 1982, 116, pp 221-228
Mind tools: Leadership styles, using the right one for your situation.
Accessed online on
Lewin, K, LIippit, R and White R.K. Patterns of aggressive behavior in experimentally
Created social climates. Journals of social psychology 1999, 10, 271-301

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