Coastline

Question

Question 1

Letters, memos, outlines, and reports are examples of ____________ communication.

impersonal

informal

personal

semantical

Question 2

The measurement of success for QWL in any organization is to:

satisfy and motivate employees.

satisfy customers needs.

increase profits.

provide pay raises.

Question 3

McGregor suggested ____________ as a philosophy of management with a positive perception of subordinates’ potential for work.

theory Y

high needs

theory X

need for affiliation

Question 4

McClelland reveals that high achievers:

solicit feedback.

act uncontrollably.

shun responsibility for solving problems.

prefer others to set their goals.

Question 5

Communication is complete when ____________ takes place.

face-to-face communication

feedback

mutual understanding

verbal expression

Question 6

The communication message is a carrier of:

direction.

information.

channels.

transmission.

Question 7

The ways in which people observe and the basis for making judgments about the stimuli they experience is

perception.

barrier.

stereotype.

semantic.

Question 8

Behavioral-oriented theories about why people choose a particular behavior to satisfy their needs include the following except:

reinforcement theory.

expectancy theory.

equity theory.

process theory.

Question 9

The study and understanding of motivation attempts to answer the “____________” questions regarding human behavior.

when

what

why

who

Question 10

A good reward system will include:

rewards that meet basic needs

rewards that are available to all

rewards that are comparable to other organizations

all of the above

Question 11

The means by which a sender transmits a message is called the:

information.

medium

communication.

feedback.

Question 12

Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n) ________flow of communication.

informal

horizontal

upward

downward

Question 13

Herzberg’s hygiene factors in the workplace include:

achievement within the workplace.

the possibility of advancement or growth.

an individual’s responsibility.

the worker’s job security.

Question 14

If a sender has credibility in the receiver’s mind, the message will be _______.

part of a continuous feedback loop

received more readily

a contributing factor to further communication

understood more quickly

Question 15

The specialized or technical language that develops in trades, professions, and other groups is called:

perceptions.

semantics.

diction.

jargon.

Question 16

Job redesign requires an intimate knowledge of both ____________ and ____________.

job enlargement and job rotation

employee talents and job qualities

job depth and job scope

employee desires and job opportunities

Question 17

Group decision making offers many benefits, except:

this process of communication is one of the easier to manage

synergy is possible

it is likely to generate many ideas

having access to multiple perspectives

Question 18

“Guess what was just said about the manager’s new secretary?” typifies:

noise.

the grapevine.

feedback.

speech impairment.

Question 19

Breakdowns, overloads, static on the line, and ill-trained operators are:

feedback to communication.

decoding signals.

encoding messages.

barriers to organizational communication.

Question 20

“I do not understand what you just said” is an example of:

timing.

gossip.

diction and/or semantics.

a cluster pattern.