CHAPTER 12—MANAGING WORK GROUPS: TEAMWORK, MORALE AND COUNSELING

29. Attitude surveys and morale surveys differ in many ways, but look
to achieve the same thing.

30. Supervisors can sometimes easily fix complaints that come to light
in employee attitude surveys.

31. Employee morale will likely decline if needed changes are not made
after an attitude survey has been conducted.

32. Organizational development (OD) is also known as team building or
process consultation.

33. Coaching is when the supervisor tries to identify an employee’s
personal problems that may be the cause of performance problems.

34. If Anna asks to meet with her supervisor, Terri, for a counseling
interview, it is important for Terri to be empathetic and encouraging during
the interview.

35. Aside from referring an employee to some source of assistance there
is nothing else the supervisor can do to cope with the factors affecting an
employee’s morale.

36. The supervisor’s main role as counselor is to help the employee
get his or her life back together.

37. Strong’s Bakery has seven employees; therefore, the provisions of
the Family Medical Leave Act (FMLA) do not apply to this company.

38. In order for an employee assistance program (EAP) to be effective,
the supervisor should not get involved once the EAP is handling the situation.

39. The HR department at Allied Manufacturing started a lunchtime
walking club for its employees. This is an example of a wellness program that
helps employees stay healthy and reduce employer health costs.

40. Increasingly, companies are developing paid time off programs
where employees can use their accrued time off for personal reasons rahter than
solely for illnesses or vacations.

41. Studies of workplace violence have shown that the victims usually
do not know their assailants.

42. The supervisor plays a key role in coordinating efforts throughout
the company to prevent workplace violence.