Homework
Chapter 8:
Define and discuss the role of
the director of security in maintaining hotel security.
A guest has just slipped on wet
tile in the lobby, and fallen and hit her head, surrounded by other
patrons. She appears to be just shaken up, but she is bleeding slightly
from a cut on her forehead. Describe in detail the steps you would take to
handle this situation.
Chapter 9:
Describe in detail the short,
intermediate and long term demands on a general manager’s time.
Discuss the differences in the
time demands of a general manager between a full service large hotel and a
small limited-service hotel.
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