This archive IT 284 Entire Course includes following files:IT284 Entire Course A+ Study Guide.docIT284 Week 1 Assignment – Defining Computer Support.docxIT284 Week 1 CheckPoint 1 – The Customer Service Model.docxIT284 Week 1 CheckPoint 2 – Computer Support Dependencies.docxIT284 Week 2 CheckPoint – Communication Techniques.docxIT284 Week 2 DQ 1.docIT284 Week 2 DQ 2.docIT284 Week 3 Assignment – How to Communicate.docxIT284 Week 3 CheckPoint – Using an ARS.docxIT284 Week 4 CheckPoint – Defining the Customer.docxIT284 Week 4 DQ 1.docIT284 Week 4 DQ 2.docIT284 Week 5 Assignment – The Needs of Customer and Customer Sup.docxIT284 Week 5 CheckPoint – Operational Differences.docxIT284 Week 6 CheckPoint – Using Technology With Voice.docxIT284 Week 6 DQ 1.docIT284 Week 6 DQ 2.docIT284 Week 7 CheckPoint – Phone Etiquette.docxIT284 Week 7 Collaborative Assignment – On and Offsite Support Strategies.docxIT284 Week 8 CheckPoint – Dissecting the Problem.docxIT284 Week 8 DQ 1.docIT284 Week 8 DQ 2.docIT284 Week 9 Capstone CheckPoint – Establishing Seamless Support.docxIT284 Week 9 Final Project – Handling Difficult Customers.docxIT284 Week 9 Final Project – Handling Difficult Customers.ppt
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