Quality Management & Continuous Improvement

Research 3 major hotels brands (i.e. Marriott, Ritz Carlton, The W, Conrad, & Mandarin) that are using mobile application features for guests to check-in and check-out, and make reservations. Please provide a 3-4 page detailed report on the background history of mobile applications that they are using, how the mobile application improved thier hotel business and improves their cutomer service for guest. Provide detailed information on how it helped the hotel staff and the overall experience for guest at hotels. Provide detailed information on the cost associated with hotels adding mobile applications and moving to mobile applications for reservations, and the check-in & check-out process. Provide detailed information on statistics associated with mobile applications being used by hotels. Provide detailed information on the pros and cons associated with mobile applications. Provide reviews from customers and guests that have used the mobile applications. 3-4 Page Minimum. 2 academic, peer-reviewed references that are relevant to and that support the deliverable.