Exercise 6 MGMT

Read the supplemental HBR article “New Managers Need a Philosophy on How They’ll Lead.” Explain

servant leadership. Give an example based on personal experience or other sources of someone

practicing servant leadership.

MANAGING PEOPLE

New Managers Need a
Philosophy About How They’ll
Lead
by Carol A. Walker

SEPTEMBER 15, 2015

Being promoted to manager is a good sign you’ve been successful to date — however, the

road from this point forward gets trickier to navigate. Your job is no longer just about getting

the work done. You’re more likely now to find yourself juggling conflicting demands,

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YOU AND YOUR TEAM

Becoming a Manager

How to step up and stand out.

delivering difficult messages, and addressing performance problems. While there is no

guidebook of straightforward answers to your new challenges, having a clear philosophy can

provide a firm foundation from which to operate.

With respect to your career, a philosophy is simply a cohesive way of thinking about your

role. Very few people take the time to establish one. Most managers live in a reactive mode,

responding to issues based on gut feelings, past experiences, and examples set by others.

The success or failure of this approach is often determined by your temperament (some

people are naturally more gifted managers than others) and the caliber of your role models—

two factors largely out of your control. Whether you’ve been lucky in these areas or not,

having a core philosophy can help guide you through the day-to-day and the job’s tougher

moments.

The idea of “servant leadership” is a great place for new managers to start. Robert Greenleaf

coined the term 35 years ago, but the concept is still vital and empowering. Granted,

“servant” doesn’t sound nearly as powerful as “boss,” but it has the potential to deliver far

more of what most of us are really after: influence. The reason is simple. When you have a

servant mentality, it’s not about you. Removing self-interest and personal glory from your

motivation on the job is the single most important thing you can do to inspire trust. When

you focus first on the success of your organization and your team, it comes through clearly.

You ask more questions, listen more carefully, and actively value others’ needs and

contributions. The result is more thoughtful, balanced decisions. People who become

known for inclusiveness and smart decisions tend to develop influence far more

consistently than those who believe they have all the answers.

Servant leadership is most powerful when

applied to managing employees. The first step

in embracing this mindset is to stop thinking

that your employees work for you. Instead,

hold onto the idea that they work for the

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C O N N E C T W I T H F A C E B O O K

https://hbr.org/topic/managing-people

https://hbr.org/2002/04/saving-your-rookie-managers-from-themselves

organization and for themselves. Your role as servant is to facilitate the relationship

between each employee and the organization. Ask yourself, “What will it take for this

employee to be successful in this relationship?” And, “What does the organization need to

provide in order to hold up its end of the bargain?” When these questions drive your

thinking, you advance both parties’ interests. (The same principles apply to managing

products, supply chains, and customer relationships, but we’ll keep our focus on employees

here.)

Does servant leadership prohibit telling people what to do or correcting their behavior? On

the contrary, it means that you must do these things to facilitate an individual’s success

within the organization. The key is that your mind is in “servant mode” when you perform

the daily tasks of management.

For instance, assigning work should be a thoughtful process that balances business goals

with an individual’s interest, skills, and development needs. Not every routine task has to

be so thoroughly considered. But whenever significant assignments are made, putting them

into context maximizes their impact. An employee who understands why she has been

asked to do something is far more likely to assume true ownership for the assignment.

When she owns it, you become more guide than director. You ask how you can support her

and how she would like to report progress rather than tell her these things. An employee

who believes her boss understands her strengths, values her input, and encourages her

growth is likely to stick around for the long-term.

Clearly, the servant approach to assigning tasks requires more thought and preparation than

simply dishing them out. It takes time. But remember that you are actually multitasking—

you are making sure the work gets done while simultaneously strengthening the

individual’s relationship with the organization.

Adopting the servant philosophy should also make it easier to provide corrective feedback.

You are merely a facilitator, and facilitators aren’t angry, frustrated, or resentful when they

deliver feedback, because it isn’t about them—it’s about the relationship between the two

other parties. For that reason, exercising the servant frame of mind makes development

conversations feel less personal. You aren’t disappointed in your employee’s actions; you

are simply explaining how they get in the way of what he’s trying to accomplish for himself

and the organization. When your only agenda is setting someone else up for success, your

words tend to be received more openly. True upset happens when either party’s interests

are allowed to suffer over time without intervention. It must be the manager’s primary

concern to balance those interests.

By definition, developing a reputation takes time. However, when you are consistent with

the servant approach, people know what to expect from you and trust ensues. Trust,

combined with the smart, inclusive decision-making discussed earlier is a surefire way of

gaining influence.

We’ve just scratched the surface of the many challenges that you will confront as a first-time

manager. There is simply no way to anticipate them all. But a core servant leadership

philosophy will provide critical guideposts to help you manage in real time. Whatever your

temperament, a serving mindset will keep you out of the reactive and self-protective

patterns that can impede your success. Servant leadership may not appeal to those who are

attracted to a more traditional idea of power, but it should be the choice of those interested

in influence and results.

Carol A. Walker is the president of Prepared to Lead, a management consulting firm in Boston. Before
founding the company, she worked for 15 years as an executive in the insurance and technology industries.

https://hbr.org/search?term=carol+a.+walker

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Exercise 6 MGMT

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