Question 1. Question
:
(TCO 6) Research on the implementation of TQM programs shows
that it takes ________ to completely implement a TQM program.
eight years
two years
four years
three years
Question 2. Question
:
(TCO 6) The creation of a vendor certification program
requires:
a vendor rating scale developed by the
company.
understanding the firm’s EOQ.
membership in the SBA vendor certification
program.
a firm price list from the vendor, good for
three years.
Question 3. Question
:
(TCO 6) A number of organizational factors encourage
employee theft including:
having to elaborate of financial and inventory
controls in place.
working with one-of-a-kind items the employee
could never afford to buy.
being permitted to manage their own work and
time schedules.
a low probability of getting caught.
Question 4. Question
:
(TCO 10) To increase the effectiveness of communication
between the small business owner and his or her employees, he or she should
practice:
being more sympathetic when listening.
selective listening.
telling the truth and encouraging feedback.
giving as much information as possible in each
communication.
Question 5. Question
:
(TCO 10) Lusia, the director of human resources, is
discussing the duties and responsibilities of a new position and its working
conditions with Delmar, the manager over the position. Lusia and Delmar are
discussing the:
job description.
job specification.
human resource plan.
job analysis.
Question 6. Question
:
(TCO 10) A formal mentoring program should be established in
________, using both internal and external people. As the successor develops
his or her skills and performance, he or she will transition to the next stage.
Stage I
Stage IV
Stage III
Stage II
Question 7. Question
:
(TCO 2) A small fireworks manufacturer that shuts its plant
down permanently because the risk of fire and the resulting losses are too
great, is relying on a risk ________ strategy.
transfer
avoidance
reduction
anticipation
Question 8. Question
:
(TCO 2) A dentist or an attorney would buy malpractice
insurance to transfer the risk of lawsuits. This is a type of ________
insurance.
comprehensive
casualty
liability
surety
Question 9. Question
:
(TCO 4) Billy Bob’s swamp racers are the fastest swamp mud
racing machines in the country. Unfortunately, drivers have to be careful
because they are easily tipped over due to their high center of gravity. This
is unfortunate because most swamp mud racers consider stability an important
quality in their racers. Billy Bob has installed numerous decals in prominent
places that state, “This sucker turns over easily but goes really
fast.” Still, Billy Bob could be sued for product liability under:
failure to warn.
negligent manufacturing.
negligent design.
implied warranty to perform.
Question 10. Question
:
(TCO 4) Insurance companies are able to assume so much risk
because:
they share the risk among numerous policy
holders.
they are “gamblers” who bet they are
going to make money before they have to pay off any claims.
they are backed by the government and will be
“bailed out” if they get into trouble.
they are stock-based companies with deep
pockets.
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