UOP MGT 312 Final Exam

Question1The interdisciplinary field dedicated to understanding and managing people at work is called:Management dynamicsManagement theoryOrganizational dynamicsOrganizational behavior2. The distinction between flexible and fixed individual differences:Is that managers have little or no impact on flexible differencesIs that managers should hire people based on their attitudes and emotionsIs that managers have little or no impact on fixed differencesHas no practical value for managers3. Regarding using personality testing as part of the hiring process, experts have concluded that:The typical personality test is not a valid predictor of job performanceOnly the Big Five should be used as predictors of job performanceThe effects of personality on job performance are so large it cannot be ignored by managersThere are many valid instruments available to managers to test for personality types4. In Ajzen’s theory of planned behavior, ___________ is (are) the key link between _________.Intentions; attidtudes and planned behaviorNorms; intentions and planned behaviorIntentions; norms and attitudesAttitudes; intentions and planned behavior5. According to the Ajzen model, the strongest predictor of an employee’s behavior is (are):The employee’s intentionsThe employee’s attitudesSocial normsThe employee’s values6. The steps in the process of stereotype formation and maintenance in order are:Expectations, categorization, inferences, maintenance.Categorization, inferences, expectations, maintenance.Inferences, categorization, expectations, maintenance.Categorization, expectations, inferences, maintenance.7. Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job since she was hired four months ago. This is likely to be attributed to:External causesFundamental biasInternal causesSelf-serving bias8. The potential to understand and regulate oneself is known as:Naturalist intelligenceIntrapersonal intelligenceKinesthetic intelligenceInterpersonal intelligence9. Self-enhancement and self-transcendence are:Personal attitudesEndpoints of one of the dimensions of valuesWorkplace attitudesCognitions10. Organizations with adhocracy cultures are described as:Externally focused and valuing stability and controlInternally focused and valuing stability and controlExternally focused and valuing flexibilityInternally focused and valuing flexibility11. Which of the following is the least fixed of a person’s individual differences?Cognitive abilitiesAttitudesEmotionsIntelligence12. Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at:Explicit factorsImplicit factorsDistinctivenessConsistency13. Stimulation is in the ____________ part of Schwartz’s model.ConservationOpenness to changeSelf-enhancementSelf-transcendence14. The contingency approach suggests that:A manager needs to learn a set of hard-and-fast rules.There is one best way to manage.OB theories apply to all situations.The best answer depends on the situation.15. Research shows that, in general:Social capital increases group conflict.Social capital decreases work group integration.Social capital decreases organizational performance.Social capital can improve operations.16. The corporate staff in the accounting department at ABC Corporation went on 12-hour days during the holiday season, just like the regular retail employees do during that season. This is an example of a(n) _________ change.ProductRadically innovativeAdaptiveInnovative17. The extent to which an individual identifies with an organization and commits to its goals is called:Organizational satisfactionOrganizational commitmentJob involvementPerceived organizational support18. Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college’s football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a:Self-serving biasSemantic memoryNegativity biasStereotype19. The productive potential of an individual’s knowledge, skills, and experiences is known as:Soft skillsEthical capitalHuman capitalSocial capital20. Chris, a manager, knows that one of his employees values achievement and power. Chris should assign the employee to a job that includes:High self-directionHigh securityHigh influence over othersHigh social value21. When something is _______, it stands out from its context.SemanticSalientA schemaStereotypical22. A person can build his/her social capital by:Being trained in new skillsShadowing a higher-level managerGetting a mentorLearning a new language23. Performance on tests like the Scholastic Aptitude Test and the Graduate Management Admissions Test is likely to be most closely related to:Logical-mathematical intelligenceInterpersonal intelligenceIntrapersonal intelligenceNaturalist intelligence24. Acme Movers is a company that ships goods and cargo to all locations in the United States. The employees understand that the company’s primary vision of timeliness, efficiency and low-cost services is important to maintain the competitive edge over other movers in the business. They constantly work to ensure that all deliveries reach their destinations on schedule, and the company, in turn, rewards the employees with performance-based awards and profit sharing. Which function of organizational culture is exemplified here? Facilitating collective commitmentGiving members an organizational identityPromoting social system stabilityShaping behavior by helping members make sense of their surroundings25. The process that enables us to interpret and understand our surroundings is called:StereotypingPerceptionSelectionSuppression26. Sustainable businesses tend to be run by CEOs who are:IntelligentControllingTarget-drivenPeople-centered27___________ is associated with success for managers and salespeople.IntroversionEmotional stabilityAgreeablenessExtraversion28. Keyshawn is a player on a professional football team. Because of this, his play every week is scrutinized by fans and media, as well as his own coaches. Sometimes, their comments are very negative and even personal. Keyshawn will handle this better if he has a high level of _________ intelligence.Bodily-kinestheticIntrapersonalSpatialInterpersonal29. The two dimensions of the competing values framework are:Internal-external and group-individualInternal-external and anticipatory-retrospectiveGroup-individual and stable-flexibleInternal-external and stable-flexible30. Which of the following mechanisms for changing organizational culture addresses all three levels of culture?Deliberate role modeling, training, and coachingWorkflow and organizational structureRites and ritualsOrganizational goals